eula - Shielded Landlord

End User Licence Agreement (EULA)

Shielded Landlord

Last updated: 4 June 2026

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1. Parties and Acceptance

This End User Licence Agreement (“Agreement”) is a legally binding contract between you (“User” or “you”) and Shielded Landlord Ltd, a company registered in England and Wales (“Shielded Landlord”, “we”, “us”, or “our”).

By downloading, installing, or using the Shielded Landlord mobile application (the “App”), you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must not install or use the App.

If you are accepting this Agreement on behalf of a business or other legal entity, you warrant that you have authority to bind that entity, and references to “you” include that entity.

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2. Licence Grant

Subject to your compliance with this Agreement, Shielded Landlord grants you a personal, non-exclusive, non-transferable, revocable licence to:

– download and install the App on iOS and Android devices that you own or control; and

– use the App solely for its intended purpose of managing residential property compliance in the United Kingdom.

This licence does not convey any ownership rights. All rights not expressly granted are reserved by Shielded Landlord.

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3. Permitted Use and Restrictions

3.1 Permitted Use

You may use the App to:

– manage compliance documents and certificates for residential properties you own or are authorised to manage;

– record and track maintenance issues and evidence in accordance with UK regulatory obligations (including Awaab’s Law);

– track rental income and expenses for Making Tax Digital (MTD) purposes; and

– communicate with tenants through the tenant portal feature.

3.2 Restrictions

You must not:

– copy, modify, distribute, sell, or sublicence the App or any part of it;

– reverse-engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent permitted by applicable law;

– use the App for any unlawful purpose or in violation of any applicable UK law or regulation;

– use the App to harass, intimidate, or discriminate against tenants or any other person;

– attempt to gain unauthorised access to any part of the App, its servers, or any system connected to it;

– upload or transmit malicious code, viruses, or any material that is harmful, offensive, or infringes third-party rights;

– use the App in a way that could damage, disable, overburden, or impair its infrastructure; or

– access the App by automated means (bots, scrapers, or similar) without our prior written consent.

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4. Subscription Plans and Billing

4.1 Plans

The App is available under the following subscription plans:

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All prices are inclusive of VAT where applicable.

4.2 Billing

Subscriptions are billed in advance on a monthly basis via Stripe, Apple Pay, Google Pay. By subscribing, you authorise Shielded Landlord to charge your payment method on the billing date each month. Your subscription renews automatically at the end of each billing period unless cancelled before the renewal date.

4.3 Price Changes

We may change subscription prices on not less than 30 days’ written notice (by email or in-app notification). Your continued use of a paid plan after the notice period constitutes acceptance of the new price. If you do not accept the new price, you must cancel your subscription before the next renewal date.

4.4 Free Trial

The 14-day free trial provides full Portfolio Pro access. No payment is taken during the trial period. If you do not subscribe at the end of the trial, your access will be downgraded or suspended. We reserve the right to limit trial access to one trial per person or entity.

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5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through the App’s account settings or by contacting us at the address in Section 15. Cancellation takes effect at the end of the current billing period; you retain access to your plan’s features until that date.

5.2 Refunds

Subscription fees are non-refundable except where required by applicable law. No pro-rata refund is issued for partial months.

5.3 Statutory Rights

Nothing in this section limits your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

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6. User Content

6.1 Ownership

You retain full ownership of all data, documents, photographs, and other content you upload or create within the App (“User Content”).

6.2 Licence to Shielded Landlord

By uploading User Content, you grant Shielded Landlord a limited, worldwide, royalty-free licence to store, process, and transmit that content solely to the extent necessary to provide and improve the App’s services to you. This licence ends when you delete the content or close your account, subject to any retention periods required by law.

6.3 Your Responsibility

You are solely responsible for ensuring that your User Content is accurate, lawful, and does not infringe any third-party rights. Shielded Landlord does not review User Content and accepts no liability for it.

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7. Privacy Policy

Your use of the App is subject to our Privacy Policy, which describes how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

> Privacy Policy: [https://www.shieldedlandlord.co.uk/privacy]

By using the App, you acknowledge that you have read and understood our Privacy Policy.

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8. Intellectual Property

All intellectual property rights in the App — including but not limited to software, design, graphics, text, trade marks, and trade secrets — are owned by or licensed to Shielded Landlord. Nothing in this Agreement transfers any intellectual property rights to you.

The Shielded Landlord name and logo are trade marks of Shielded Landlord Ltd. You must not use them without our prior written consent.

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9. Disclaimer of Warranties

The App is provided “as is” and “as available” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

– the App will be uninterrupted, error-free, or secure;

– defects will be corrected; or

– the App or the servers that make it available are free of viruses or other harmful components.

To the fullest extent permitted by law, Shielded Landlord disclaims all warranties not expressly set out in this Agreement.

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10. Limitation of Liability

10.1 Cap

To the maximum extent permitted by applicable law, Shielded Landlord’s total aggregate liability to you under or in connection with this Agreement shall not exceed the total subscription fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

10.2 Excluded Losses

Shielded Landlord shall not be liable for any:

– loss of profits, revenue, or business;

– loss of data or information;

– indirect, consequential, or special loss; or

– regulatory fines or penalties imposed on you by any authority,

whether arising in contract, tort (including negligence), or otherwise, even if Shielded Landlord has been advised of the possibility of such losses.

10.3 Exceptions

Nothing in this Agreement limits or excludes liability for:

– death or personal injury caused by our negligence;

– fraud or fraudulent misrepresentation; or

– any other liability that cannot be excluded or limited by English law.

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11. Regulatory Disclaimer

The App is a compliance management tool designed to help you organise and record information related to UK residential property regulations. It does **not** constitute legal advice, tax advice, or professional regulatory guidance.

You remain solely responsible for:

– ensuring your compliance with all applicable laws and regulations, including the Renters’ Rights Act 2025, Awaab’s Law, Making Tax Digital requirements, and all relevant health and safety legislation;

– verifying the accuracy and completeness of any information generated or stored by the App; and

– seeking independent legal, tax, or regulatory advice where required.

Shielded Landlord accepts no liability for any regulatory penalties, fines, or enforcement action arising from your reliance on the App without independent professional verification.

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12. Termination

12.1 Termination by You

You may terminate this Agreement at any time by uninstalling the App and cancelling your subscription in accordance with Section 5.

12.2 Termination by Shielded Landlord

We may suspend or terminate your access to the App immediately and without notice if:

– you breach any material term of this Agreement;

– you use the App in a manner that could expose Shielded Landlord or third parties to legal liability;

– required by law or a regulatory authority; or

– we discontinue the App or a material part of it.

Where reasonably practicable, we will give you advance notice of discontinuation.

12.3 Effect of Termination

On termination:

– your licence to use the App ends immediately;

– you must delete all copies of the App from your devices;

– we will retain your data for the period specified in the Privacy Policy and then delete it, unless retention is required by law; and

– any accrued rights or liabilities of either party are unaffected.

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13. Governing Law and Disputes

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising under this Agreement, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

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14. Changes to This Agreement

We may update this Agreement from time to time. For material changes, we will give you at least 30 days’ notice by email or in-app notification before the change takes effect. For minor changes (such as corrections or clarifications), we may update the Agreement without advance notice.

Your continued use of the App after the effective date of a change constitutes acceptance of the updated Agreement. If you do not accept a material change, you must cancel your subscription and stop using the App before the change takes effect.

The current version of this Agreement is always available within the App and at [https://www.shieldedlandlord.co.uk/eula].

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15. Contact Us

If you have any questions about this Agreement or wish to exercise any rights under it, please contact us:

Shielded Landlord Ltd

Email: hello@shieldedlandlord.co.uk

Website: [https://www.shieldedlandlord.co.uk]

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