Tenants
A direct line to your tenants.
Nothing missed.
Report an issue
Track the status
Message in one thread
See it all in one place
01
Report
Report an issue in seconds
Your tenant submits a title, category, description, and photos or video. Severity is suggested automatically, so nothing urgent slips down the queue.
02
Track
Status tracked automatically
Waiting Review, In Progress, Completed, or No Action — your tenant always knows where things stand, without a single phone call.
03
Message
One shared conversation
You and your tenant message inside the same issue thread. No lost texts, no scattered emails — just one record of what was said.
04
Summary
Everything in one dashboard
Active issues, rent, and tenancy dates — all on your tenant's home screen, so they are not messaging you for a basic status update.
Beyond issue reporting
Your tenant’s app does more than log repairs. Rent history is laid out clearly, and any proposed rent increase is checked against notice-period rules and a CPI-based benchmark — a guide for both of you, not a legal ruling. If an issue is ever marked No Action Taken, your tenant can generate a formal escalation letter straight from the evidence log, citing the Renters’ Rights Act 2025 and Awaab’s Law.
Adding a tenant takes one email. Send an invite from the property screen, and once they accept, they are automatically linked — no manual account setup on your side.
Why it matters
Under Awaab’s Law and the Renters’ Rights Act 2025, a tenant who can report an issue easily — and see it tracked to resolution — is building the same evidence trail that protects you. Nothing sits in a text thread or a missed call. It is timestamped, shared, and in one place.